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Privacy Policy

DATA PROTECTION PRIVACY POLICY

At WSL, we take your privacy seriously and this privacy notice explains what personal data or information we collect from you and from people who visit our website, and how we use it. This privacy statement relates to our clients, prospective clients and job applicants.

If you have any questions regarding this statement and our privacy procedures, please contact us by email info@wslav.co.uk or by post Wavelength Stageco Ltd,
Unit 41/42 Heming Road, Washford Industrial Estate, Redditch B98 0DP.

Alternatively, you can telephone on 01527 595444.

WHAT PERSONAL DATA OR INFORMATION DO WE COLLECT?

The personal information we collect may include your name, address, email address, phone number, IP address and information regarding what pages you access on our website and when.

HOW DO WE COLLECT DATA OR INFORMATION FROM YOU?

We collect data about you whenever you:

  1. Make an enquiry via our website or via the telephone
  2. Use our website
  3. Enquire about a job opportunity
  4. Work for or with the business
  5. Exchange business cards with a staff member of the business

HOW IS YOUR INFORMATION USED?

We collect your personal data or information to operate our business effectively and to provide you with the best information on our products and services.

We may use your information:

  1. To deliver our services to you
  2. To answer enquiries that you make prior to any agreement or contract
  3. To maintain the security of our office and IT infrastructure
  4. To invoice you, and to track payments you make or payments made to you
  5. To keep you informed about our services and invite you to our events
  6. To process a job application

We believe that all of these purposes are justified on the basis of our legitimate interest in running and promoting our business, our contractual requirements to
deliver agreed services to you, and to fulfil our legal obligations.

With your permission and/or where permitted by law, we may also use your data for marketing purposes which may include contacting you by email and/or telephone with information, news and offers on our services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the EU

General Data Protection Regulation (GDPR) and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

DETAILS OF OUR PROCESSING CLIENTS

Type of Data Held

Name and contact information inc email address and mobile telephone number

Information and documents relating to the services we are providing, including communications with you.

Billing and payment information.

Length of Time Held

We will retain information about you for the duration of our business relationship with you, then for an additional 3 years.

We retain financial records for 7 years, following the end of the current financial year.

How Data is Held

We store this information electronically on our rental system (Current RMS) client database and our accounts package (Xero).

We use our electronic accounts package to process our financial transactions, Current RMS has full intergration with Xero accounting.

PROSPECTIVE CLIENTS

Type of Data Held

Name and contact information inc email address and mobile telephone number

Information and documents relating to the services we are providing, including communications with you.

Length of Time Held

We will retain information about you for the duration of the enquiry, then one year.

How Data is Held

We store this information electronically on our rental system Current RMS

JOB APPLICANTS

Type of Data Held

Name and contact information inc email address and mobile telephone number CV and application form.
Interview notes (for those short-listed)

Length of Time Held

We will retain information about you for the duration of the recruitment campaign, then one year.

How Data is Held

We store this information electronically

WHO HAS ACCESS TO YOUR INFORMATION?

Only authorised members of the team can access your information.

We do not sell or rent your personal data or information to any third party or share your information with third parties for their marketing purposes.

We will disclose your data or information if required by law, for example by a court order or for the prevention of fraud or other crime.

We may pass your information on to our third-party service providers, agents or subcontractors for the purposes of completing a task or providing services to you on our behalf (e.g local crewing company). However, we disclose only the personal information necessary to deliver that service and have a contract in place that requires them to keep your information secure and not to use it for their
own marketing purposes.

YOUR CHOICES & RIGHTS

We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself.

With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:

You can verify the details you have submitted to WSL by contacting our team by email: info@wslav.co.uk or phone 01527 595444. Our security procedures mean that we may request proof of identity before we reveal information, including your e- mail address and possibly your postal address. You can also contact us by the same method to change, correct, or delete your personal information controlled by WSL regarding your customer profile at any time.

You also have the right to lodge a complaint about our processing with the UK’s Information Commissioner’s Office (https://ico.org.uk/).

KEEPING YOUR DATA SECURE

Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our site and systems. Steps taken to secure and protect your data include using Sophos Security software, we are assured via our IT specialists (Central IT Solutions Ltd) that this is the very best money can buy.

EMAILING US

We use Microsoft 365 for email protected by Sophos Security software. We monitor all emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

USE OF COOKIES BY OUR WEBSITE

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

This privacy notice was last updated on 23/10/2019

Privacy Policy